![]() ![]() You can find them by going to NoteBurner Spotify Music Converter, click Menu (on the upper right) > Open Log File. Which Windows OS are you using? 32 bits or 64 bits?.We would submit your feedback to our developer and inform you if the solution is available. Then directly drag and drop the playlist from Spotify to the rectangular box of the main interface or you can copy and paste the link and click the button '+'. Notice: If the issue is still unresolved, please contact us at: and try to provide us with the following information for further analysis. Launch NoteBurner Spotify Music Converter for Windows and then choose the ' Spotify App ' download mode. With NoteBurner, you can break free from Spotify’s limitations and gain full control over your favorite songs. Tips: If you were manually launching Spotify App, please re-launch NoteBurner program for a try. NoteBurner Spotify Music Converter is an exceptional tool that combines power, flexibility, and user-friendliness to revolutionize your Spotify music experience. There should be a folder " username-user" - enter the folder. Navigate to "%appdata% \Spotify\Users\" in your file browser. Or try to clear or delete your local-files cache in Spotify. After that, please download the latest version of Spotify. Please fully uninstall and re-install Spotify for a try. If you have the file on your computer.", you can try the following steps to fix it: If you are unable to play the Spotify music and recieve the message "This song is not available. If there is no problem for your output audio device, please check whether your original songs can be played on Spotify or not. Solution 2: Make Sure Your Song is Available on Spotify ![]() If you're still running into the same issue, please make sure an usable audio output (such as headphone, stereos.) is connected to your computer. If your computer wasn't connected to any audio output device, you can't play music on Spotify and NoteBurner won't convert the unplayable Spotify music successfully, and pops out "Failed 1002" code when converting. Some Windows computers must connect to an output device in order to play music on Spotify. Solution 1: Make Sure the Audio Output Device's Connection is OK Solution 2: Make Sure Your Song is Available on Spotify.Solution 1: Make Sure the Audio Output Device's Connection is OK.If the problem persists, please refer to the following solutions to fix the issue. If you are encountering with Failed 1002 code when converting songs with NoteBurner Spotify Music Converter, please try to run Spotify only and play a song, then close Spotify and launch NoteBurner.
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